Support · Updated 22 August 2026

Need a hand?

A real person reads every message. Email hello@getdoodlebug.com and we aim to reply within two working days.

1. Contact us

Email hello@getdoodlebug.com. Saying which phone you use and roughly what you were doing when something went wrong helps us fix it faster. You can also reach this address from inside the app: Settings → Account → Contact us.

Doodlebug is made by Tikiri Labs Ltd, registered in England and Wales, company number 17370750.

Doodlebug is not a medical service and we cannot give medical advice by email. If you are worried about your child right now, call your doctor. In an emergency call 999 (UK), 911 (US/Canada) or 112 (EU).

2. What Doodlebug does

Doodlebug is a tracker for parents of children from birth to twelve: sleep, feeds, meals, nappies, medicine, temperature, symptoms, growth, milestones, activity and screen time, with photos and memories alongside. Everything works offline and syncs between caregivers you invite. Doodle, the in-app assistant, answers questions about your child using what you have logged.

The free app includes logging, history, charts and milestones. Doodlebug Plus adds Doodle chat and photo backup.

3. Doodlebug Plus — manage, cancel, refund

Plus is a monthly subscription billed by Apple or Google, not by us. It renews automatically until you cancel, and cancelling keeps Plus until the end of the period you have paid for. Nothing you have logged is ever removed when Plus ends.

iPhone: Settings app → your name → Subscriptions → Doodlebug, or open apps.apple.com/account/subscriptions. The app’s Settings → Doodlebug Plus → Manage takes you there too.
Android: Play Store → profile → Payments & subscriptions → Subscriptions.
Refunds are handled by Apple or Google under their policies — for Apple, at reportaproblem.apple.com. We cannot issue a refund for a purchase made through a store.
Bought Plus but the app says you haven’t? Open the Plus screen and tap Restore purchases, signed in to the same Apple ID or Google account you bought with. If that doesn’t fix it, email us with the date of purchase.

4. Your account and data

Sign in is by a one-time email code, Google, or Sign in with Apple. If a code doesn’t arrive, check spam for a message from Doodle <hello@getdoodlebug.com> and request a new one.
Other caregivers: invite them from Settings → Caregivers; remove them from the same place.
Delete your account in the app: Settings → Account → Delete account. This removes your account and your children’s records from our servers on the timelines in the Privacy Policy. A Plus subscription is not cancelled by deleting the account — cancel it in the store first (section 3).
A copy of your data: email us and we will send it.

5. Privacy and terms

What we collect, where it goes and how long we keep it: Privacy Policy. The agreement you make with us by using the app: Terms of Service.

Doodlebug is a product of Tikiri Labs Ltd, registered in England and Wales, company number 17370750.